Privacy Policy

Solvwish, Inc. ("Solvwish," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://solvwish.ai, use our applications and AI-powered tools, or interact with us through SMS text messages, phone calls (including AI-assisted voice calls), email, and other communications channels (collectively, the "Services").

By using the Services or providing information to us, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect and process in connection with:

• Visitors to our websites and landing pages.
• Prospective and current customers who use our products and tools.
• Individuals who sign up for an account, request information, schedule a call, or otherwise interact with Solvwish.
• Individuals who opt in to receive SMS, phone call, or email communications from us.

In some cases we act as a business/controller (for our own leads, customers, and website visitors); in other cases we may act as a service provider/processor to partners we support, in which case their privacy policies will also apply.

Information We Collect

We collect information that you provide directly, information collected automatically when you use the Services, and information from third parties.

Information You Provide

Depending on how you interact with Solvwish, we may collect:

• Contact details – name, email address, phone number, and mailing address.
• Business and usage details – information about your role, organization, use cases, preferences, and any content you upload or submit through the Services.
• Form and communication content – information you submit via sign-up forms, surveys, support requests, chat, email, or SMS (including questions, feedback, or other content).
• Marketing and consent information – your preferences for receiving email, SMS, and phone communications, along with timestamped records of your opt-in and opt-out choices (including the method of consent, such as web form submission).

Information Collected Automatically

When you use our Services, we may automatically collect:

• Device and usage data – IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, links clicked, and timestamps.
• Analytics data – interaction data that helps us understand how visitors use our site, apps, and features, and how campaigns perform.
• Cookies and similar technologies – cookies, pixels, and similar tools to keep you logged in, remember preferences, and measure performance. You can control cookies through your browser, but some features may not work correctly if you disable them.

Information Related to SMS and Phone Call Programs

If you opt in to receive SMS or phone calls from Solvwish (e.g., via an online form or by replying to an outreach message and providing your number), we collect:

• Your mobile phone number.
• SMS messages sent and received, including message metadata (time, date, delivery status, and basic engagement information).
• Phone call logs.
• AI call recordings and transcripts.

We keep records of your consent and opt-out actions to meet legal and carrier requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Services – deliver product functionality, process requests, and provide customer support.
• To communicate with you via SMS, phone calls (including AI-assisted calls), and email about our products, services, and offers you requested or expressed interest in.
• To schedule and conduct qualification calls and follow-ups related to your inquiry.
• To send appointment confirmations, reminders, and status updates.
• For analytics, research, and improvement – analyze usage patterns and feedback to improve our website, products, AI systems (including AI model training and quality assurance), and user experience.
• For marketing – send information about features, news, events, or offers that may be relevant to you, consistent with your preferences and applicable laws. You can opt out at any time.
• For security and fraud prevention – detect, prevent, and respond to abuse, security risks, fraud, and technical issues.
• To comply with legal obligations – meet legal, regulatory, tax, and accounting requirements and respond to lawful requests from authorities.

Text Messaging and SMS Consent

Interested? To opt in, visit our SMS Consent form. Visit SMS Consent Terms for more details.

SMS and Telephone Communications

Our Role: Controller vs. Service Provider

• For our own leads, website visitors, customers, and SMS lists, Solvwish is the "business" or "controller" and determines how personal information is used for our Services.
• When we process information on behalf of a customer or partner (for example, if we power AI or messaging workflows for another organization), that customer is generally the business/controller and Solvwish acts as their service provider/processor. We process data only according to their instructions and our contracts.

If you interact with a third party that uses Solvwish technology, their own privacy policy will describe how they handle your information; we support them in meeting those obligations.

How We Share Information

We do not sell your personal information. We do not share your mobile phone number or SMS consent information with third parties for their own marketing or promotional purposes. We share information only as described below:

• Service providers and vendors – hosting, infrastructure, communications providers, analytics platforms, SMS delivery, email, customer support, and other vendors that help us operate the Services. They are contractually required to protect your information and use it only as instructed by us.
• Business and integration partners – where needed to operate joint features, integrations, or programs you choose to use, we may share limited information necessary to enable those services.
• Professional advisers – legal, accounting, compliance, and insurance professionals, as needed for business operations and compliance.
• Authorities and legal obligations – when required by law, subpoena, court order, or similar legal process, or to protect the rights, property, or safety of Solvwish, our users, or others.
• Business transfers – in connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to similar protections.

We may also share aggregated or de-identified information that does not identify you, without restriction.

International Data Transfers

Solvwish and many of our service providers are located in the United States. If you are accessing the Services from outside the U.S., your information may be transferred to and processed in the U.S. or other countries that may have different data protection laws than your home country. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your information in connection with such transfers.

Data Retention

We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine retention periods include the nature of the data, the purpose for which it was collected, legal and regulatory requirements, and whether the data is needed for ongoing service delivery.

In general:

• Account and customer data are retained while you have an active relationship with us and for a reasonable period afterward.
• SMS consent and opt-out records may be retained longer to demonstrate compliance with carrier and legal rules.
• Logs and analytics data are kept for a limited period useful for security, diagnostics, and trends, and then deleted or de-identified.

When information is no longer needed, we will delete or de-identify it. If deletion is not immediately possible (for instance, due to backups), we will securely store it until deletion is feasible.

Security

We implement reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption in transit and/or at rest where appropriate.
• Access controls and role-based permissions for our staff and systems.
• Regular monitoring, logging, and updates to address vulnerabilities.
• Staff training on security and privacy best practices.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

General Choices

• Email marketing: you can opt out by clicking "unsubscribe" in our emails or contacting us.
• SMS: you can opt out at any time by replying STOP to our messages; reply HELP for assistance.
• Cookies: you can manage cookies at the browser or device level.
• Access or deletion: Email us at info@solvwish.ai to request access to, correction of, or deletion of your personal data. Note that opting out of SMS does not automatically delete your data; you may separately request deletion by contacting us.

Rights Under Some Laws (e.g., CCPA/CPRA, GDPR)

Where applicable law grants you rights (such as in California, the EEA, or UK), you may be able to:

• Request access to the personal information we hold about you (the right to know).
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of the sale of personal information (note: we do not sell personal information).
• Object to or request restriction of certain processing.
• Request a portable copy of your information.
• Withdraw consent where processing is based on your consent.

California residents have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us at info@solvwish.ai. We may need to verify your identity before responding and may be unable to fully comply with a request where legal obligations or legitimate interests require us to retain certain data.

You may also have the right to lodge a complaint with a relevant supervisory or data protection authority in your region.

Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the revised policy on this page and update the "Last updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically. Your continued use of the Services after changes become effective means you accept the updated Policy.

Contact Us

We value transparency and are here to help. If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your privacy rights, we encourage you to reach out. Whether you'd like to exercise a right, report a concern, or simply learn more about how we handle your information, our team is ready to assist.

We aim to respond to all privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.